Member Assistance Program (MAP)

Alumni Team Member

• Supervisor: Alumni Team Chair (at.chair@icc.coop) & Alumni Relations Coordinator Susan Caya (arc@icc.coop) 
• Job Description: Expected to attend AT member orientation / training at the beginning of the semester. Continue to attend weekly or biweekly AT Meetings (1.5 hours). Plan & attend at least 2 events per semester with AT staff / leadership.Plan & help manage at least one program (i.e. scholarship, mentorship program) per semester with AT staff / leadership. Communicate any scheduling limitations with the AT leadership.
• Hours and Shifts: Shifts: 2-3 hours weekly. Includes regular weekly meetings—generally in the evening M-F. Also includes participation in scheduled Alumni Events throughout the ICC fiscal year
  • Meeting times: Wednesdays or Thursdays from 4 – 5:30 pm or Wednesdays from 7 – 8:30 pm. Meetings will initially be held over Zoom, with the possibility to move back to in-person meetings by the end of the semester
• Transferable Skills: Event planning and publication skills, team communication skills, leadership, organizational and management skills
• Requirements: Availability to participate in the above duties, availability to attend the weekly AT meetings, ability and willingness to work with a team, be willing to engage directly when necessary with alums
• Term(s): Fall, Winter, Spring/Summer

Alumni Data Entry

Supervisor: Alumni Relations Coordinator Susan Caya (arc@icc.coop) 

Job Description: Enter departing member info into the ICC Alumni Database

Hours and Shifts: Shifts: 2-3 hours/week during business hours and in the ICC Office

Transferable Skills: Time Management, working with sensitive documentation, organizational and management skills

Requirements: Excellent data entry skills and the ability to work without direct supervision

Term(s): Fall, Winter, Spring/Summer

Conifer Chronicle Editor

Supervisor: ICC President (president@icc.coop)

Job Description: Lead a team of assistant editors and graphic designers to create and distribute the monthly Conifer Chronicle newsletter.

Hours and Shifts: Shifts: 4 hours/week

Transferable Skills: Leadership, publishing, design, communications

Requirements: Ability to work without direct supervision

Term(s): Fall, Winter, Spring/Summer

Conifer Chronicle Assistant Editor

Supervisor: ICC President (president@icc.coop) and Conifer Chronicle Editor

Job Description: Help create content and design the Conifer Chronicle monthly newsletter.

Hours and Shifts: Shifts: 2 hours/week

Transferable Skills: Publishing, design, communications

Term(s): Fall, Winter, Spring/Summer

Conifer Chronicle Graphic Designer

Supervisor: ICC President (president@icc.coop) and Conifer Chronicle Editor

Job Description: Help create graphic design content for the Conifer Chronicle monthly newsletter.

Hours and Shifts: Shifts: 2 hours/week

Transferable Skills: Publishing, design, communications

Creative Communications Team (ICC-T) Member

Supervisor: Director of Communications McKinney V Parrish (mvp@icc.coop) 

Job Description: Will assist the ICC-T Chair in ensuring timely dissemination of all ICC publications, transmit information of Board actions and decisions, and publicize house-specific information; including house news, parties, movies, etc. There may be opportunities to create visual materials and monitor social media accounts depending on the member’s skill set

Hours and Shifts: 2-3 hours; regularly-scheduled time during business hours

Transferable Skills: Social media management, marketing and brand management 

Requirements: Experience with graphic design, effective use of social media to support community members

Term(s): Fall, Winter, Spring/Summer

Dispute Assistance, Action, and Resolution Team (DART) Member 

• Supervisor: DART Co-Chairs (dart.chairs@icc.coop) 
• Job Description: Serve on the Dispute Assistance, Action, and Resolution Team (DART) and create & present educational workshops related to conflict resolution and healthy communication; assist in promoting DART as a resource throughout the ICC, gaining knowledge of ICC policies such as referral, banning, and expulsion. Training is available, however, most of this role will be collaborative with the DART co-chairs.
• Hours and Shifts: 2 hours; bi-weekly check-ins with DART co-chairs and independent work
• Transferable Skills: Time management, workshop facilitation, community organizing, and marketing & recruitment
• Requirements: Passionate about educating ICC members on conflict and communication strategies and resources. Ability to work independently
• Term(s): Fall, Winter

Education Special Programs Assistant

• Supervisor: Director of Education and Training  (det@icc.coop) 
• Job Description: Work with Education & Training Staff on projects related to educational programming at the ICC, including house officer support & training, data management, training support, and so forth. Prior experience with event planning or program coordination through student organizations or classes, prior internship experience. Must be dependable, motivated, and able to work collaboratively and independently.
• Hours and Shifts: Flexible
• Transferable Skills: Experience designing, planning, and implementing events, programs, workshops, and projects, including timeline, budgets, catering, support, and so forth, learn about U-M resources, venues, and events, project management tools
• Term(s): Fall, Winter as needed

Moses Coady/Paulo Freire Education Center (Ed Center) Facilities Support

• Supervisor: Director of Education and Training (det@icc.coop) and/or VP for Education (vp.education@icc.coop) 
• Job Description: The Ed Center Cleaner has the primary responsibility for keeping the Ed Center clean, organized, and in working order. They straighten furniture, vacuum upstairs and down, clean the small kitchenette (scrub sink, wipe counters), clean coffee machines, wipe tabletop & surfaces, wipe out fridge and microwave, clean & sanitize bathrooms, clean windows, and empty trash and recycling. In addition, they prepare for any special use of the Ed Center. Finally, they check and restock supplies and notify DET of supplies needed. Here’s the full job description. Additional cleaning for MA Makeup as needed.
• Hours and Shifts: 3-4 hours/week. Flexible but at least weekly
• Transferable Skills: Meet deadlines, work independently, accept responsibility, facilities assistant, follow instructions, observe and inspect, take inventory, and use equipment. Serve as facilities assistant and  is dependable. 
• Term(s): Fall, Winter, Spring/Summer

Social Chair Team Assistant

• Supervisor: VP for Education (vp.education@icc.coop) 
• Job Description: Attends and participates in all Social Chair Team meetings. Assists with meeting preparations by compiling & distributing agendas and other documents, tracks attendance, and communicates with Social Chairs. Reports to VP for Education with support from the DET.
• Hours and Shifts: 3 hours; mostly asynchronous work
• Transferable Skills: Organizational and time management, interpersonal relations, including communication, and facilitation skills, as well as  administrative experience
• Requirements: Interest in supporting educational programming for ICC houses, dependable and reliable
• Term(s): Fall, Winter

Winter Annual Meeting (WAM) Programming Assistant

• Supervisor: VP for Education (vp.education@icc.coop)
• Job Description: ​​Meet with the VP of Education and the Member Services Coordinator biweekly to plan the Winter Annual Meeting. Flexible work available such as: designing program pamphlets, communicating with local businesses, and other creative planning.
• Hours and Shifts: 2 hours; bi-weekly meetings and asynchronous work
• Transferable Skills: Organization, event/project planning, meeting deadlines, creativity.
• Term(s): Winter

Finance Assistant (3-4 Hours)

• Supervisor: Director of Financial Services Ann DesJarlais (dfs@icc.coop) 
• Job Description: The Finance MA will provide support to complete the multiple tasks necessary to keep finance documents and transactions accurate. Tasks may include: (1) reconciling and reviewing bank statements and other financial records for accuracy and consistency, (2) scanning & filing documents, (3) record transactions in Rent Management software and review member accounts, (4) review email correspondence from members to the Finance team, (5) resolve and correspond with members, (6) record DTE & Water bills in Excel spreadsheet for house representatives, and (7) credit card transaction processing in Rent Manager
• Hours and Shifts: 3-4 hours; in-person work on Tuesdays and Thursdays between 8 am and 3:30 pm
• Requirements: Preferred to have prior experience in finance or STEM fields. Excel experience is a plus and basic English proficiency required. MAs must be able to keep financial information confidential
• Term(s): Fall, Winter, Spring/Summer

General Manager’s Assistant

• Supervisor: General Manager Brian Donovan (gm@icc.coop) 
• Job Description: Assist the General Manager with projects and goals for the ICC.
• Hours and Shifts: 2-3 hours; asynchronous work with occasional synchronous work during business hours
• Transferable Skills: Depends on the task being worked on and yet these skills would always be important: ability to work independently, working with sensitive documentation, and organizational and management skills
• Requirements: Ability to work during business hours, evening shifts, and without direct supervision
• Term(s): Fall, Winter, Spring/Summer

President’s Assistant

• Supervisor: ICC President (president@icc.coop) 
• Job Description: Assist the ICC President including tasks such as organizing board packs, aiding in ICC work, etc.
• Hours and Shifts: 2-3 hours; asynchronous work
• Transferable Skills: Delegating responsibility, organizational/management, project planning, time management, taking direction
• Requirements: Friendly and helpful, Thursday evening availability, strong organizational skills, and frequent email contact
• Term(s): Fall, Winter, Spring/Summer

Board Minutes Taker

• Supervisor: ICC President (president@icc.coop) 
• Job Description: Attends ICC Board meetings every two weeks and records the official minutes of the proceedings. A super important position to keep the ICC running smoothly. Participate in training by VP for Education and Director of Education & Training.
• Hours and Shifts: 2 hours; biweekly board meetings for 3 hours
• Transferable Skills: Creating and editing written reports, understanding professional meeting processes, time management
• Term(s): Fall, Winter, Spring/Summer

CoCo Minutes Taker

• Supervisor: ICC President (president@icc.coop) 
• Job Description: Attends ICC Coordinating Committee meetings every week and records the official minutes of the proceedings. A super important position to keep the ICC running smoothly. Participate in training by VP for Education and Director of Education & Training.
• Hours and Shifts: 2 hours; weekly Coordinating Committee meetings
• Transferable Skills: Creating and editing written reports, understanding professional meeting processes, time management
• Term(s): Fall, Winter, Spring/Summer

Community Representative

• Supervisor: President (president@icc.coop) 
• *Under Construction*
• Term(s): TBD

Grant Writer

• Supervisor: President (president@icc.coop) or General Manager (gm@icc.coop)
• *Under Construction*
• Term(s): TBD

Annual Report Artist

• Supervisor: General Manager Brian Donovan (gm@icc.coop)
• Job Description: Create art and graphic design for the annual report of the ICC release during the winter term.
• Hours and Shifts: 1 hour/week
• Transferable Skills: Graphic design, publishing, communications
• Requirements: Experience with graphic design and art
• Term(s): Winter

Annual Report Editor

• Supervisor: General Manager Brian Dononvan (gm@icc.coop)
• Job Description: Assist in the creation of content for the annual report of the ICC release during the winter term.
• Hours and Shifts: 2 hours/week
• Transferable Skills: Creating and editing written reports, publishing, communications
• Term(s): Winter

Housing Assistant

• Supervisor: Director of Housing Services Ron Nelson (dhs@icc.coop) and Housing Services Coordinator Lenny Lamping (info@icc.coop)
• Job Description: Alphabetize, and update member files in the ICC database. Answer phone calls and emails, and talk to prospective members (and their parents) about co-op living in a knowledgeable, friendly, and professional manner. Explain relevant ICC Standing Rules on enrollment and contracting to prospective and current members. Training is provided.
• Hours and Shifts: 3-4 hours; regularly scheduled time during business hours
• Transferable Skills: Time management, inventory management, customer service, working with sensitive documentation, organizational and management skills
• Requirements: Excellent clerical skills and the ability to work without direct supervision
• Term(s): Fall, Winter, Spring/Summer

Email Archivist

• Supervisor: Director of Housing Services Ron Nelson (dhs@icc.coop) and Housing Services Coordinator Lenny Lamping (info@icc.coop)
• Job Description: Upload member emails into their Rent Manager accounts. Label email according to categories.
• Hours and Shifts: 2-3 hours; regularly scheduled time during business hours
• Transferable Skills: Time Management, Inventory Management, Customer Service, working with sensitive documentation, organizational and management skills
• Requirements: Ability to work without direct supervision
• Term(s): Fall, Winter, Spring/Summer

Front Desk Assistant Assistant

• Supervisor: Director of Housing Services Ron Nelson (dhs@icc.coop) and Housing Services Coordinator Lenny Lamping (info@icc.coop) 
• Job Description: Work at the ICC Front Desk when ICC Housing Department is closed. Direct incoming phone calls or office visits to relevant staff. Answer basic ICC inquiries. Perform other office duties. Training is provided.
• Hours and Shifts: 2 hours; regularly scheduled during business days between 12pm-2pm
• Transferable Skills: Time management, inventory management, customer service, organizational and management skills
• Term(s): Fall, Winter, Spring/Summer

ICPSR Assistant

• Supervisor: Director of Housing Services Ron Nelson (dhs@icc.coop) 
• Job Description: Assist the Director of Housing Services with ICPSR Operations throughout the spring/summer term.
• Hours and Shifts: 3-4 hours; regularly scheduled time during business hours
• Transferable Skills: Time management, inventory management, customer service, working with sensitive documentation, organizational and management skills
• Requirements: Excellent clerical skills and the ability to work without direct supervision
• Term(s): Spring/Summer

Diversity, Equity, and Inclusion Committee (DEICom) Member

• Supervisor: VP for DEI (vp.diversity@icc.coop) 
• Job Description: Serve on the Diversity, Equity, and Inclusion Committee (DivCom) and promote social justice within the ICC Community and work to ensure that all members are fully empowered in all aspects of the ICC. Work on bi-annual membership survey development, distribution, and interpretation, help forward accessibility in the ICC. Organize Cooperative Leadership Training three times annually (Spring, Fall, and Winter), which is offered to new House Officers on communication and conflict resolution, power and privilege, stopping sexual violence, and understanding mental health.
• Hours and Shifts: 2 hours; weekly committee meetings based on availability
• Transferable Skills: Increased information about diversity problems and resources, facilitation, resource investigation, interaction with local governmental and social agencies, research, problem-solving, working independently and with a team, project management, data management and interpretation, public speaking, event planning and management
• Term(s): Fall, Winter, Spring/Summer

Education Committee (EdCom) Member

• Supervisor: VP for Education (vp.education@icc.coop) 
• Job Description: Serve on the Education Committee (EdCom) and evaluate, organize, and manage all member training in the ICC, including Board, Officer and member educational training and events.
• Hours and Shifts: 2 hours; weekly committee meetings based on availability
• Transferable Skills: Increased information about education/training problems and resources, increased knowledge of ICC leadership roles, functions, and needs, collaboration, facilitation and teaching experience, problem-solving, working independently and with a team, project management, public speaking, event planning and management
• Requirements: Must have an interest in workshop planning, facilitation, networking amongst members
• Term(s): Fall, Winter, Spring/Summer

Facilities Management Committee (FamCom) Member

• Supervisor: VP for Facilities (vp.facilities@icc.coop) 
• Job Description: Serve on the Facilities Management Committee (FamCom) and educate team members, the board, the staff and the ICC as a whole on ways of reducing ecological harm and increasing the long- term environmental sustainability of the ICC. Research, recommend and oversee long term and large-scale maintenance projects. Prepare a list of major maintenance projects for the annual budget.
• Hours and Shifts: 2 hours; weekly committee meetings based on availability
• Transferable Skills: Analyzing quantitative data, calculating and comparing costs, implementing programs
• Term(s): Fall, Winter, Spring/Summer

Finance Committee (FinCom) Member

• Supervisor: VP for Finance (vp.finance@icc.coop)  
• Job Description: Serve on the Finance Committee (FinCom) and Guarantee the financial stability of the ICC by analyzing both house and corporate finances. Present financial information to the board of directors including budgeting and financial statements.
• Hours and Shifts: 2 hours; weekly committee meetings (1 hour) and out of committee work (1 hour)
• Transferable Skills: Research, problem-solving, work independently and with a team, project management, data management and interpretation, analyzing quantitative data
• Term(s): Fall, Winter, Spring/Summer

Marketing and Recruitment Committee (MarCo) Member

• Supervisor: VP for Marketing and Recruitment (vp.marketing@icc.coop)  
• Job Description: Serve on the Marketing and Recruitment Committee (MarCo) and complete project assignments. These vary depending on what MarCo is working on at the time but usually includes tasks like designing merchandise, making flyers/infographics, making google forms, planning events, organizing and distributing merch, and tabling at events.
• Hours and Shifts: 2 hours; weekly committee meetings (1 hour) and out of committee work (1 hour)
• Transferable Skills: Artistic/graphic design, event planning, and marketing
• Requirements: Prior experience with artistic/graphic design is greatly appreciated
• Term(s): Fall, Winter, Spring/Summer

Operations Management Committee (OpsCom) Member

• Supervisor: VP for Operations (vp.operations@icc.coop) 
• Job Description: Serve on the Operations Management Committee (OpsCom) and suggest policy changes to the Board of Directors following relevant discussions, adopt procedures and forms to implement rules, assess house operations and administrative functioning, compile data using key performance indicators, and coordinate membership affairs within the ICC.
• Hours and Shifts: 2 hours; weekly committee meetings (1 hour)  out of committee work (1 hour)
• Transferable Skills: Interpreting policy, drafting policy, implementing policy, data analysis, presentation and facilitation skills, and conflict resolution
• Requirements: Ability to work well with a team and complete work in a timely manner. Prior experience with policy work may be helpful
• Term(s): Fall, Winter, Spring/Summer

Size, Management, and Restructuring Team Member

• Supervisor: VP for Facilities (vp.facilities@icc.coop) 
• Job Description: Conduct research on expansion options for the ICC and a cost benefit analysis of which properties fulfill the needs of the ICC. Members must attend biweekly meetings to discuss long term goals for the ICC. Outside of the meetings, members will investigate potential properties in the housing market and work on a project plan. Members must report progress and updates to the VP for Facilities and the GM along with assisting the VP Facilities with preparing the annual report for SMART.
• Hours and Shifts: 2 hours; bi-weekly team meetings based on availability
• Transferable Skills: Analyzing quantitative data, calculating and comparing costs
• Term(s): Fall, Winter, Spring/Summer

Sustainability Team Member

• Supervisor: Sustainability Team Chair
• Job Description: Serve on the Facilities Management Committee (FamCom) and educate team members, the board, the staff and the ICC as a whole on ways of reducing ecological harm and increasing the long- term environmental sustainability of the ICC. Research, recommend and oversee long term and large-scale maintenance projects. Prepare a list of major maintenance projects for the annual budget.
• Hours and Shifts: 2 hours; weekly committee meetings based on availability
• Transferable Skills: Analyzing quantitative data, calculating and comparing costs, implementing programs
• Term(s): Fall, Winter, Spring/Summer

Member Assistance Coordinator (MAC) Assistant

• Supervisor: Member Assistance Coordinator (ma@icc.coop)  
• Job Description: Help out the Member Assistance Program with everything and anything related to the program. Tasks will include communicating with supervisors about logging hours, tracking missed hours by Member Assistants, and working with the MAC on overarching MA Program goals.
• Hours and Shifts: 1-2 hours per week with flexible schedule
• Transferable Skills: Organization, communication, program implementation
• Term(s): Fall, Winter, Spring/Summer

• If you have been assigned a position, you must get in contact with your supervisor, as indicated in the notification email sent by the Member Assistance Coordinator.
• If you have not been assigned a position, it is your responsibility to stay-up-to-date with your emails so that you do not miss your work assignment. Make sure to fill out the Member Assistance Preference Survey to assure the Member Assistance Coordinator can assign you to a position that fits your skills and availability. Please contact ma@icc.coop if you have not received an assignment by the third week of the term.
• Member Assistants are responsible for reporting to their assigned task, completing their work, checking in with their supervisor, and informing supervisors whenever they cannot make their hours and/or need to readjust their schedule
• If you are interested in becoming a Member Assistant, have read through the “Ideal Member Assistant” section of this page, and think you would be a good fit, please contact your Work Manager, or email ma@icc.coop.

Supervisors are typically ICC Staff, the Coordinating Committee, and Team Chairs. They are in charge of monitoring their Member Assistants’ labor and assigning the work to be done.

Responsibilities include:

• Consistently logging Member Assistants’ hours at least bi-weekly in the following format:
  • Log a “0” when Member Assistants did not complete their work.
  • Log the correct number of hours a Member Assistant has worked.
  • Do not leave your slots blank! This is the only way to communicate that you have been logging your hours.
  • If there are any discrepancies in logging hours (such as a project being backloaded later in the semester) indicate this with a note in the slot.
• Communicate efficiently and quickly with member assistants, giving them clear instructions and ample time to complete their work.
• Communicate with the Member Assistance Coordinator to verify any changes in work, scheduling issues, if a workload has increased or reduced, or to report if a Member Assistant is not completing their work.

The Member Assistance Coordinator is a relatively new ICC position. They spearhead the Member Assistance Program by creating the work schedule, monitor member assistants’ hours, offer makeup work, and distribute fines. The MAC is appointed by the ICC President and approved by the Coordinating Committee, receives full in-house work credit, and may be compensated through a scholarship equal to half of ICC house charges. Preference for the position is given to returning Board Reps, but is open to all membership.

Other responsibilities include:

• Maintains extensive knowledge of the MAP
• Attends at least one meeting to assess labor priorities with the president and General Manager
• Participates in New House Officer Training as needed
• Communicates directly with Work Managers to ensure the MAP is included in house work schedules
• Provides the Board of Directors an update on the program at least once a year
• Sits on the Board of Directors (BoD) and Member Resolution Panel (MRP)

If you are interested in becoming the MAC, want to know more, or have any questions about the MAP, contact ma@icc.coop.

Work Managers (WMs) play a crucial role in assigning the actual member assistants who will be participating in the Member Assistance Program.

Duties of Work Managers regarding the program include:

• Selecting MAs for your house by following the guidelines on the “Ideal Member Assistant” section of this page.
• Ensuring that your house’s MAs fill out the Member Assistance Preference Survey ASAP so that your house can begin work.
• Periodically checking on your MAs to provide them the opportunity to bring up any pitfalls, concerns, or problems with fulfilling their duties, and report the issues to the MAC to find a solution.
  • If you see an MA falling behind on their required hours and have alternative in-house chores to make up for this, please fill out this form.
• Communicating with the MAC anytime you are having issues regarding the MAP.
• If a MA leaves your house prematurely, assign a new MA for your house, have them fill out the Member Assistance Preference Survey, and notify the MAC of the change.
• Negligence to assign MAs for the term will result in a fine for the missed hours to either the WM or the House as a whole.

It is a requirement for each house to contribute hours each term towards central operations of our co-op. Some Member Assistance positions are weekly while others are project-based and may be more flexible. Work Managers are responsible for budgeting 1 work hour per 3 members for every week of the term during Fall/Winter and 1 work hour per 4 members in the Spring/Summer when our occupancy is lower.   

At the beginning of the term work managers will receive an email containing a form to forward to house members interested in completing member assistance hours. This form will help place the member in a position or tasks they would prefer or be excited to do.

At the first house meeting set aside time to market member assistance. Here is some general information you can share:

• Member Assistance can be fun!
• Several Member Assistance tasks can be flexible with hours.
• There will be opportunities to make-up missed hours.
• Members will get to experience how the ICC functions centrally.
• Members can meet people from other houses and learn more about the organization and cooperative housing.
• Good work experience that can be used to build your resume.
• Some members prefer doing Member Assistance over bathroom cleans or cooking!
• The tasks range from helping out in the Ed Center to compiling the Annual Report.

In 2017-18 the Board of Directors approved a new position called Member Assistance Representative. They partner with the ICC President and General Manager to evaluate the needs our community and then manage the day-to-day operations of our program. Emails will come from ma@icc.coop.

• Try to get members who can devote no fewer than 3 hours per week (differs slightly per task), who can be held accountable, and confident that they can do it.
• Communicate with the Member Assistance manager, the faster you reply the faster we can get projects and the office running.
• Every couple weeks check up on the hours being completed, so that if make-up hours are needed they won’t be last minute.

If work managers or the member responsible for completing Member Assistance is not in communication with us about making-up hours then houses are subject to a fine up to $15 per missed work hour. However, we want to work with you to ensure this is not the result.